If the network frequency is 5GHz, check the kind of router you possess.
For instance, if your current router supports only 5GHz then you will have to purchase a router that supports either 2.4GHz or both. If it supports both 2.4GHz and 5GHz, you will need to check if there is a toggle button on your router which conveniently allows you to switch between the two.
If there is no toggle switch, you might need to separate the two signals or disable the 5GHz frequency band.
The instructions below outline how you can, in general, split these signals into two or deactivate the 5 GHz frequency band. However, note that the instructions specific to your router might vary significantly from the ones given below.
Contact your router provider if the following instructions do not suit your router.
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